Job Title:  Key Account Senior Officer

GENERAL INFORMATION                                                                                                    

Job Title:  Key Account Senior Officer

Grade: P2

Function:  Commercial

Department: Commercial

Section: Client Relations

REPORTING AND INTERACTION LINES

Reports to:

• Client Relation Manager

Supervises: 

• N/A

JOB DESCRIPTION

ROLE PURPOSE

The Key Account Specialist is responsible and accountable under the direct supervision of Client Relations Manager for building and managing relationships with key clients, including managing queries, overseeing accounts, preparing, and maintaining reports, and monitoring solution strategies. Incumbent also responsible for providing various data analysis, performing administrative duties, and processing/resolving complaints and issues. They are also responsible for handling collection activities with clients periodically and maintain a strong relationship with the clients.

ROLES & RESPONSIBILITIES

Operational

1. Represent the organization as the focal point for all client needs and communications

 2. Help in managing key accounts and contracts daily, Build and maintain relationships with clients.

 3. Participate in manage the quality and accuracy of client information database by gathering, sorting, organizing, and recording information and documents.

 4. Help in preparing the cost and performance analysis and provide access to quantitative data for negotiations with clients in alignment with the sales team.

 5. Handling collection activities with clients periodically.

6. Communicate and work with other departments to ensure that terms and conditions of products are presented accurately to clients.

 7. Participate in conduct root cause analysis on problems and investigate complaints to create effective solutions. Facilitate and monitor solution implementation and ensure client satisfaction

 8. Maintain quality service by monitoring standards, advising supervisor of potential problems.

9. Represent the company in different occasions when needed to enhance company's reputation and explore valuable opportunities.

10. Provide support to the Client Relations Manager in handling existing opportunities and work on enhancing them to generate more revenues.

JOB REQUIREMENTS

QUALIFICATIONS

Minimum Education Required

• Bachelor's degree in relevant field.

Professional Certifications Required

• Not required

EXPERIENCE

Years of experience

• Minimum of 2-4 years of relevant experience.

LANGUAGES

Language

Proficiency Level

Beginner

Intermediate

Advanced

English

x

COMPETENCIES

     Behavioral competencies

1

Customer Centric: Building strong customer relationships and delivering customer-centric solutions

2

Takes Initiative: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

3

Accountable: Holding self and others accountable to meet commitments

4

Collaborative: Building partnerships and working collaboratively with others to meet shared objectives

5

Communicative: Developing and delivering effective communications that convey a clear understanding of the unique needs of different audiences

6

Trustworthy: Gaining the confidence and trust of others through honesty, integrity, and authenticity